Helpdesk
When you need IT support, we're here to help. We're just a phone call away. If we can resolve your IT issue remotely, we'll get it done right away. For those issues that can't be resolved remotely, we'll come on-site as quickly as we can.
Our Australian helpdesk is manned by qualified IT staff.Using best-of-breed remote monitoring and management tools, we fix 95% of all support calls remotely. And almost all of the support call problem tickets are fixed in real-time.
IT Support
We know that businesses have different needs when it comes to IT support.
Whether it be ad-hoc time-billed services, all-you-can-eat fixed monthly fee managed services or a pre-paid hourly package Sapphire Computing Solutions will work with you to tailor support services that make sense for your business.
And we throw in reliability, dependability and accountability at no extra cost.
Managed Services
There's so much hype and confusion about Managed IT Services. What's included, what's excluded, why are there extra charges on my bill, .....? The list goes on.
With all our IT support services, you know exactly what you're getting - inclusions, exclusions, service levels and response times that are aligned with your business priorities.
The result - no surprises and no bill shock. And you get peace of mind knowing your IT systems have proactive support, 24x7 remote monitoring, Australian manned Helpdesk and the Sapphire Protection Package for security.
Cloud Services
Hybrid Cloud or full migration, network speeds, data sovereignty, security, Cloud service sizing - there's so much to understand before you move to the Cloud.
We can remove the confusion and help you migrate your business critical applications to the Cloud.
And we provide the auxiliary services such as DNS management, SSL certificates, web hosting and expertise on the popular content management systems.
Security
An IT security breach can destroy your business. Protecting your critical business systems, applications and data with Sapphire’s Protection Package will help you minimise your risk.
Our package includes anti-virus and anti-malware, email and anti-spam protection and network protection. Add to this remote monitoring for security incidents and events and you have a solid defence-in-depth protection package.
Business Continuity
A hardware failure, natural disaster or a virus can put your valuable data and your business at risk.
We'll make sure your data is backed up and available when you need it. So, if you have a real disaster, we'll be there to help you with rapid system recovery and minimal data loss. In short, peace of mind.
Our service includes on-site and off-site backup, server failover and redundancy and internet connection redundancy.
Consulting
Some call it Consulting. We call it "giving good, down to earth IT advice" at an affordable price.
Our mission is simple. We assess your needs and give you the advice you need to make the right IT decisions on anything from infrastructure, Cloud, security and disaster recovery to correct software licencing and help with vendor selection. Our consultants are also proficient in designing IT strategy roadmaps, project planning and managing your IT projects.
When did you last have an IT review to assess if your systems and support are aligned with your business?
Internet & Networking
Today's networks extend beyond routers and switches. Servers, Cloud, storage and even telephony are now part of the network. So they have to be reliable, secure and they must be fast.
When it comes to networks, we've got you covered. We're your one-stop-shop for all your network needs from switches, routers, wireless, internet connections, private data networks, VPN's, VoIP, Cloud, storage - you name it.
Adhering to our IT Services Framework, we'll help you with product selection, procurement, planning, deployment and support.
Hardware & Software
Confused about which IT systems to purchase?
We manage the entire product life cycle from needs analysis through product selection, from procurement to planning and deployment, from support to managed IT services to warranty and maintenance management.
In the rapid move towards Cloud services such as Office 365, we will also manage your monthly or annual subscriptions.